Return and Refund Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, our comprehensive return and refund policy is here to assist you, subject to the following terms and conditions.

1. Eligibility Criteria

Return Time Frame:

  • You may initiate a return within 7 days from the date of purchase.

Conditions for Return:

  • The product must be free from visible damage, scratches, heavy wear, burns, chemical damage, or signs of misuse.
  • The product must be in its original condition, with all accessories, packaging, and tags intact.

Eligible Products:

  • Fles Schoon smart water bottle only.

2. How to Initiate a Return

Steps:

  1. Visit the "Request Return" page on our official website.
  2. Submit the required details:
    • Order invoice
    • Photos of the product from multiple angles
    • Reason for return
    • Any relevant documents
  3. A return courier will be scheduled. Please ensure:
    • The product is in its original packaging
    • All accessories are included
    • You hand over the product to the courier representative

3. Refund Policy

When Will You Receive a Refund?

  • If the product has technical defects
  • If you received the wrong item

Refund Methods:

  • Refunds will be processed via the original payment mode or as store credit, based on your preference.

Processing Time:

  • Refunds are typically processed within 7 business days after receipt and inspection of the returned product.

4. Exchanges

When Are Exchanges Allowed?

  • Wrong product sent
  • Need for a different or similar product
  • Technical damage or defect

How to Request an Exchange:

  • Follow the same “Request Return” process, selecting "Exchange" from the dropdown menu, and specify the reason.

5. Shipping & Handling

  • Return shipping costs are customer’s responsibility.
  • A handling fee of INR 150 will be deducted from your refund amount for all returned items.

6. Non-Returnable Items

  • Items purchased during mega sales
  • Products bought from third-party vendors or unauthorized stores
  • Items purchased from retailers not affiliated with Ecoop

7. Damaged or Defective Items

  • Inspection and replacement may take up to 15 business days.
  • Customers must provide photo and video evidence along with a detailed description of the issue.

8. Special Circumstances & Exceptions

Holiday Returns:

  • No returns or exchanges will be processed on public holidays. Requests received on holidays will be actioned on the next business day.

9. Contact Our Customer Service

For any questions, initiate a return, or seek assistance—we’re here to help!

Additional Notes

  • Inspection: All returned items are subject to quality check. Returns not meeting criteria will be returned at the customer’s expense.
  • Shipping costs: Non-refundable, unless due to defect or incorrect item.
  • Replacement Timeline: Dispatched within 10 business days after the defective item’s receipt.
  • Partial refunds may be approved for late returns or items not in original condition.
  • Liability: We are not responsible for lost or stolen returns; use trackable shipping or insurance.
  • Policy Updates: We reserve the right to modify this policy without prior notice. Updates take effect upon posting on our website.

By purchasing from Ecoop Lifestyle Pvt. Ltd., you agree to this policy. For further assistance, contact our customer support.